Frequently Asked Questions
Everything you need to know about shopping with UP THERE.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery varies by location but generally arrives within 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. To initiate a return, please visit our online portal and enter your order number and zip code.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. As we stock various global brands, we recommend checking the unique 'Size & Fit' notes for every individual item.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific shipping address.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.